Is every missed call costing your business a job?
While you're on the tools, your receptionist answers the calls you can't, takes down the job and texts you the details. We set it up, test it and look after it, from the Gold Coast.
- Keep your number
- No per-minute charges
- Set up and looked after for you
You can't answer the phone and do the job.
A new customer with a job to give doesn't always leave a voicemail. If you don't pick up, they can go back to Google and ring the next tradie on the list.
Missed call at 10:42 am
You're two storeys up on a tile roof. The phone buzzes in your back pocket and stops.
Missed call at 1:15 pm
Driving between jobs on the M1. Hands on the wheel, it can wait. It doesn't.
Missed call at 2:30 pm
Earmuffs on, grinder going. You never heard it ring.
Missed call at 5:48 pm
Tools down, kids in the car. A new customer with a leaking hot water system wants a quote.
Missed call at 7:05 pm
Storm's come through. Everyone with a tree on the fence is calling at once.
No voicemail. They called someone else.
How it works
Nothing to install and nothing new to learn. You keep working; the phone gets answered.
Step 1: Divert the calls you miss
Keep your number. We switch on conditional divert, so if you don't answer in 15 to 20 seconds, the call comes to your receptionist. Your phone still rings first.
Step 2: Your receptionist answers
It answers in your business name, takes the caller's name, address, what they need and how urgent it is, and answers your common questions. Urgent calls get put through to you.
Step 3: You get the job by text
When the call ends, you get a summary by SMS or email. Ring back when you are off the roof.
Neotropy · New job
Burst pipe under kitchen sink
Sarah M., Palm Beach
Water's off at the mains. Wants someone today.
Urgency: High
Called: 6:42 pm
Ring back: 0400 000 000
What are missed calls costing you?
Put in your own numbers. We've started you on cautious ones; change any of them.
You could be missing out on about
$43 a day
- A month
- $1,300
- A year
- $15,600
Missed calls × new jobs × jobs won × average job value. Only your numbers, no industry averages.
Hear it answer a call
Leave your mobile and we'll set up a demo call for you, so you can hear it answer the way your customers would.
- Answered in your business name
- Asks the questions you'd ask
- Sends you the summary by text
What it handles
Set up around how you already work. You choose which calls it takes and what it says.
Takes down new jobs
Name, address, what needs doing, how soon, and the best number to call back.
Answers your common questions
Service areas, call-out fees, hours, what you do and don’t do. Your answers, in your words.
Puts urgent calls through
You decide what counts as urgent. Those calls get transferred straight to you.
Only after hours, if you like
Start with nights and weekends, or just the calls you miss. Change it when you’re ready.
BookingsComing later
Booking jobs straight into your calendar is on the way.
Tuned to your trade
We set it up with the questions, words and urgent jobs of your trade, so callers feel they’ve reached a business that knows the work.
- Plumbers
- A burst pipe at 9 pm won’t wait for Monday. Whoever answers gets the job.
- Electricians
- Power’s out and the caller is worried. They want someone to answer, not a voicemail beep.
- Roofers
- Storm season brings a week of calls in one night, while you’re up on someone else’s roof.
- Arborists
- A tree’s come down across the drive. They’ll keep ringing down the list until someone picks up.
- Painters
- Quote requests land mid-coat, with a brush in one hand and a ladder under you.
- Landscapers
- The mower’s running all day. Calls go unheard and new clients go elsewhere.
Another trade? Same deal. Tell us what you do.
One plan. Done for you.
For a sole trader. Bigger crew? We'll quote to suit.
From$299a month + GST
- We set it up, test it and tune it to your trade and business
- No per-minute charges
- Text or email summary after every call
- Small changes included, just ask
- A real person on the Gold Coast looking after it
Questions tradies ask
Something else on your mind? Ask us when we call.
Will callers know it’s an AI?
Yes. We set it up to be upfront that it’s an automated receptionist for your business. It sounds natural and gets the details right, and callers who want you can be put through or get a call back.
What about emergencies?
It can transfer calls you mark as urgent straight to your phone. It is not an emergency service and doesn’t replace 000. If someone’s life or property is in danger, they need to call 000.
Do I keep my number?
Yes. You keep your mobile or business number. We switch on conditional divert, so calls you don’t answer within 15 to 20 seconds go to your receptionist.
What about my personal calls?
Your phone rings first, every time. Only calls you don’t answer are diverted, so family and friends can always reach you by letting it ring or calling straight back.
Is there a lock-in contract?
We’ll go through the terms on our call before you sign anything, including how to cancel. No surprises.
What happens to the call data?
Calls are processed to take down the job and send you the summary, and may be recorded so we can check and improve your receptionist. We use trusted service providers, some of which may be outside Australia. Our Privacy Policy explains who and why.
Read the Privacy PolicyA small Gold Coast business, looking after yours
Neotropy is a local, founder-run business. We build, configure and look after your receptionist on enterprise-grade voice AI, and we keep it working for you.
You won’t be handed a login and left to it. We talk to you about your trade, set it up, test it with real calls, and adjust it as your business changes. When you need something, you deal with the same person who set it up.
Leave your mobile. We’ll call you.
A quick chat to hear how you work and see if we’re a good fit. No obligation, and no pushy sales pitch.